Overview Privacy Policy Terms of Service Provider Terms Account Deletion Withdrawal Form

Terms of Service Kojé Marketplace

Application: kojé – local service marketplace | Last updated: August 17, 2026

Platform Operator Identification

Company name: kojé s. r. o.

Registered address: Bauerova 1205/7, 040 23 Košice – Sídlisko KVP, Slovak Republic

Company ID (IČO): 57629251

Email: support@koje.sk / info@koje.sk

Supervisory Authority: Slovak Trade Inspection (SOI), Inspectorate for Košice Region, Vrátna 3, 040 65 Košice 1 (www.soi.sk)

1. General Provisions

These Terms of Service govern the rights and obligations between kojé s. r. o. (the "Operator") and users (Customers and Service Providers) of the kojé – local service marketplace application.

2. Nature of the Platform

Kojé is an intermediary digital platform connecting customers seeking help with independent local service providers and craftsmen.

Important: The contract for the execution of a specific service is concluded directly between the Customer and the selected Provider. The Operator is not a party to the service contract and does not guarantee the material execution or quality of the provider's work.

3. Requests and Booking Offers

  • Customers can post requests with descriptions and photos, optionally utilizing AI assistance.
  • Nearby providers can submit tailored booking offers in the chat. A booking offer specifies price, date, and description.
  • Accepting an offer in chat creates a binding contract between Customer and Provider.

4. Payments and Invoicing

  • Payments are made directly via bank transfer to the provider's IBAN using standardized Pay by Square QR codes generated on the invoice.
  • PDF invoices are automatically generated and emailed upon order confirmation.

5. Consumer Right of Withdrawal (14 Days)

Under Directive 2011/83/EU and Slovak Act No. 102/2014 Coll., consumers have the right to withdraw from distance contracts within 14 days without giving any reason.

You can submit a withdrawal using our Statutory Withdrawal Form. If the service was fully rendered upon your explicit request before the expiry of the withdrawal period, the right of withdrawal ceases in accordance with law.

6. Reviews & AI Moderation

Users may post authentic reviews. AI content moderation automatically scans texts and images to prevent illegal, explicit, or fraudulent behavior. Accounts in violation of rules may be suspended immediately.

7. Disputes and Contact

For inquiries, support, or complaints, please reach out to support@koje.sk. Slovak and EU consumers may also use the European Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr/.