Overview Privacy Policy Terms of Service Provider Terms Account Deletion Withdrawal Form

Account and Data Deletion Kojé Marketplace

Application: kojé – local service marketplace | Developer: kojé s. r. o.

User Deletion Rights

Users of the kojé – local service marketplace application have the full right to request permanent deletion of their account and associated personal data at any time (under Art. 17 GDPR – Right to Erasure and Google Play Data Safety policies).

1. How to Request Account Deletion

You can delete your account and personal data using either of the following two options:

Option A: Directly in the kojé mobile app (Recommended – Instant processing)

If you have the app installed on your device:

  1. Open the kojé – local service marketplace app.
  2. Sign in and tap the Profile tab (bottom right icon).
  3. Open Settings (gear icon).
  4. Select Delete Account.
  5. Confirm the prompt. Your account and personal data will be deleted immediately and permanently.

Option B: Request via email or web (No app installation required)

If you have uninstalled the app or lost access to your mobile device:

  • Send an email to support@koje.sk with the subject "Account Deletion Request – kojé".
  • Include your registered email address and/or phone number associated with the account.
  • Our team will verify the request and permanently delete your account within 48 hours of receipt, sending you a confirmation email.

2. Types of Data That Will Be Deleted

Upon confirmation of the account deletion request, the following data is permanently erased or irreversibly anonymized:

  • Profile & Identity Data: First and last name, email address, phone number, profile photograph.
  • Authentication Records: Firebase Auth credentials (including Google Sign-In associations).
  • Service Requests: All posted requests, problem descriptions, and uploaded photos from cloud storage.
  • Provider Portfolio: Service listings, pricing, descriptions, and uploaded portfolio pictures.
  • Chat Communications: Encrypted message history and attachments.
  • Technical Identifiers: FCM push notification tokens and device links.

3. Data That Is Retained and Retention Period

In accordance with statutory legal requirements under GDPR Art. 17(3)(b):

Statutory Accounting & Tax Record Retention

If you made or received payments for completed services, generated accounting invoices and transaction records must be retained for 10 years in compliance with the Slovak Accounting Act No. 431/2002 Coll. (§ 35).

These records are archived solely to fulfill statutory legal and tax audit requirements and are not used for any operational purposes.

4. Deleting Specific Data Without Deleting the Whole Account

If you wish to remove specific pieces of information while keeping your account active:

  • Requests & Photos: You can edit or delete individual requests anytime in the My Requests tab.
  • Profile Photo & Contacts: You can change or remove them in the profile editor.
  • GPS Location: You can revoke location permissions at any time in your device system settings (Android / iOS) or within the app settings.

5. Contact Support

For questions or assistance regarding data deletion, contact us:

kojé s. r. o.

Bauerova 1205/7, 040 23 Košice, Slovak Republic

Support Email: support@koje.sk / info@koje.sk